Overview:
A user-centred evaluation of the Mount Royal University Iniskim Centre website, which connects Indigenous students with support services. We tested the site with students to identify barriers to navigation, clarity, and access, then proposed changes grounded in their feedback.
Process & Methodology
Think-Aloud Usability Testing: Six one-on-one think-aloud sessions. Students worked through realistic tasks (finding a program, locating support contacts, navigating to event info) while narrating their thinking. This exposed the assumptions they made about labels, the paths they expected to work, and the moments they gave up.
Survey & Data Collection: Follow-up surveys captured Likert ratings and open-ended responses. Paired with session data (completion rates, errors, time on task), each recommendation was grounded in both what users did and what they said.
Outcome
The Iniskim Centre accepted several of the report's recommendations for implementation in the next phase of website updates.